Auction Rules, Payments & Pickup

Auctions coming soon

Online auctions are being prepared. Bidding is not open.

Pickup only — no shipping or delivery

All auction purchases must be collected in store. Local delivery and shipping are not available for auction purchases. Any future delivery service will be announced separately.

In-store pickup is Tuesday, Wednesday and Thursday, 10 a.m.–4 p.m., Edmonton local time. If you miss the first week, you may collect the following Tuesday, 10 a.m.–4 p.m., Edmonton local time.

Buyer’s premium

A 15% buyer’s premium is added to the winning bid, plus applicable taxes. A $100 winning bid totals $115 before tax. Retail savings comparisons use the current bid only, excluding the buyer’s premium and taxes.

Condition and testing

Read the item description and disclosed faults before bidding. Condition notes reflect a limited inspection, not comprehensive testing or a warranty. We encourage customers to inspect and test items in store before leaving. Choosing not to test does not remove the 24-hour return protection below.

24-hour returns

For all items, sealed or opened, report undisclosed functional faults within 24 hours of actual pickup. Provide your invoice, lot number and a description of the fault. Photos or video may help demonstrate intermittent faults. Return the item for inspection; approval depends on verification of the undisclosed functional fault. No returns for buyer’s remorse or faults disclosed before purchase.

Approved returns include the price paid for the returned item and its buyer’s premium, with the applicable tax adjustment. Email treasurehuntyeg@gmail.com to report the issue and arrange inspection.

Payment and collection

Payment options: online, e-transfer, or in store. Follow the payment instructions on your auction invoice. For in-store payment, bring your auction invoice to the cashier, then present the payment receipt to the auction pickup team. Staff will match your payment to your order and record the items collected. E-transfers must be confirmed received before goods are released. Keep your invoice and payment receipt.

Paid purchases: holding period

Fully paid purchases will be held for 30 calendar days from auction closing. If more time is needed, email treasurehuntyeg@gmail.com before the deadline to request an extension. Approved extensions and revised pickup deadlines will be confirmed in writing.

We will make reasonable attempts to contact customers about uncollected purchases, including a final written collection notice.

Nothing in these rules limits rights or remedies that cannot lawfully be excluded.